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Store Policy

Customer Care

  • Welcome to our Customer Service Document. It has been designed to provide you with information on our customer service policies and procedures. Please take the time to read and understand the entire document.

  • Our Mission

  • To provide the best possible service to our customers and clients. We aim to resolve all customer queries and requests as soon as possible and to keep our customers informed throughout the process.

  • Our Commitment

  • We will always try to resolve any issue in a timely and efficient manner. We promise to always provide the best service possible. 

  • Our Procedures

  • The following is a list of procedures that our team follows to achieve our mission and meet our commitments:

  • • We always aim to answer every customer inquiry within 24 hours.
    • We take pride in our product and work hard to ensure that it meets or exceeds customer expectations.
    • If a customer is not satisfied with their purchase, we will do everything we can to make it right.
    • We value feedback from our customers and use it to continuously improve our products and services.
    • We believe that happy clients are the best advertisement, so we always go the extra mile to achieve a high level of customer satisfaction.

  • Our Communication

  • When communicating with our customers, we must:

  • • Be clear and concise
    • Patiently listen to the customer’s issue
    • Resolve the issue in an efficient and effective manner
    • Take a proactive approach to resolving issues
    • Use feedback to improve skills

  • Our Feedback

  • Feedback will be received from customers by email. This feedback will be used to:

  • • Identify areas in which we excelled
    • Identify areas in which we need to improve
    • Improve the skills of our agents
    • Help us to continuously improve our products and services

  • Our Gratitude

  • We appreciate you taking the time to read and understand our Customer Service Document, which we hope will be a helpful resource for you. If you have any questions or suggestions, please don’t hesitate to contact us at smokenbrew@myyahoo.com.

Privacy & Safety

I’m a privacy & safety policy section. I’m a great place to inform your customers about how you use, store, and protect their personal information. Add details such as how you use third-party banking to verify payment, the way you collect data or when will you contact users after their purchase was completed successfully.

 

Your user’s privacy is of the highest importance to your business, so take the time to write an accurate and detailed policy. Use straightforward language to gain their trust and make sure they keep coming back to your site!

Payment Methods

- Credit / Debit Cards
- PAYPAL​

Payment Methods
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